POST-SALES

CAN I CANCEL MY ORDER?

We only allow order cancellation within 12 hours after you made payment. We will provide full refund if you cancel your order within 12 hours. Please understand that once we have sent out your order to the postal company, we no longer are able to cancel your order.

 

CAN I MAKE CHANGES TO MY ORDER/SHIPPING ADDRESS?

We usually have already sent out your order after 24 hours from the time you make payment. If a change needs to be made to your order, please contact us at support email ASAP and we will do our best to accommodate that change. However we cannot make any promises.

 

 

WILL I RECEIVE A TRACKING NUMBER?

A shipping confirmation email with your tracking number will be emailed to you within 7 days once available.

 

 

WHY HAVE I NOT RECEIVED ANY ORDER CONFIRMATION DETAILS?

Oftentimes this is because you have accidentally entered your email wrong. Throughout the process we will send out 2 emails, an order confirmation and a shipping confirmation email. If you believe you may have entered your email wrong please contact us via email and we will fix it for you. 

Also, please check your SPAM folder to see if your confirmation email was sent there.

 

 

I ORDERED 2+ ITEMS, BUT ONLY RECEIVED ONE... WHERE'S MY ORDER?

We have a large assortment of products stocked in different fulfillment centers around the world. When you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…be sure they are on their way :) Do check with us via email .

 

 

WHY IS THE PRICE SHOWN ON THE PACKAGE DIFFERENT FROM WHAT I PAID?

Prices revealed from your respective package might be different from what you have paid but please do not worry! Usually what our fulfillment center would do is to mark extremely low prices or mark the items as gifts altogether. This is to prevent tariffs/custom import duties being incurred on your end as for certain countries these additional charges are extremely costly.

 

 

WHAT HAPPENS IF I AM NOT AT HOME DURING DELIVERY?

Anyone at home can receive the package on your behalf. If no one is at home, the postman will leave a collection slip and you will have to proceed to the post office to collect your package. Or they will simply call you at the phone number you left with us.